A Phone System That Makes Home Working Easy
THE CHALLENGE
Our client, a high-performance outsourcing company to the pharmaceutical industry, was using a traditional Avaya telephone system when the Covid pandemic hit and the first lockdown in March 2020 started. Providing vital services to clients and hospitals alike, phone calls to their offices still needed to be answered promptly and efficiently. Using their Avaya platform, implementing a ‘work from home’ strategy proved to be problematic. This is when we started to talk with them.
THE SOLUTION
As Microsoft 365 users, familiar with Microsoft Teams for internal calls, video and conferencing, we proposed the Microsoft Teams phone system with SIP trunks. Following an initial pilot, the move away from fixed desk phones to a softphone environment with a headset, went smoothly. The transition for users was simple and straight forward.
GET IN TOUCH!
THE BENEFITS
The company is truly operating ‘business as usual’. Our client’s staff now work safely at home providing a prompt and efficient phone service just like they did when they were office based. The Teams phone platform has made remote working easy.
Our client is also happy in the knowledge that they have a phone service that is flexible enough to deal with whatever hybrid and home working conditions may arise in the future, without affecting their customer service levels in any way.
Communications Solutions UK customer service is excellent. We were kept fully informed throughout the whole project despite the Covid restrictions. Their dedicated team worked with us and kept the business informed so that the migration went smoothly. Everyone was friendly, approachable and professional and continue to be so. I would wholeheartedly recommend them.
Get your FREE IT Audit
To give you confidence in our service, get to know us and how we work, contact us for your Free IT Audit.
The IT Audit
- Provides us with the information to assess the status of your systems.
- Identifies any vulnerabilities and potential concerns.
- Shows you how we manage your systems and report back.
Stay Up to Date With Us
Learn about our Service Levels
There are three levels of service support for you to choose from.
Subscribe to Our Newsletter
Follow Us
Click below to explore our feeds!
Services
IT Consultancy
Communications Services
Service Levels
Resources
Terms & Conditions
Privacy Policy
Mobile Roaming
Quick Links
Success Stories
Contact Us
About Us
Blog
GET IN TOUCH!
We want to hear about your challenges. Talk to us! Our consultants can audit your systems, plan changes, implement improvements and support your people.
Call us on 0118 920 9420
Email us [email protected]
