Charity Uses Teams Technology To End Homelessness

THE CHALLENGE

The Hope Hub is a registered charity based in Camberley that is working to prevent and end homelessness in Surrey Heath Borough and surrounding areas. Their role is to serve those who are homeless, at risk of becoming homeless, in financial hardship, unemployed and/or suffering mental health difficulties and/or addiction(s). They work in partnership with Surrey Heath Borough Council and liaise with many other business partners and the Police, with the objective of empowering Service Users towards independence and into work.

We have supported The Hope Hub from their early days in 2017.  More recently, and particularly over the period of the Covid pandemic, the demands on their resources have grown considerably.

The Hope Hub started with a small team that were served by a couple of telephone lines and an assortment of PCs.  As part of their strategic development, the CEO recognised the need to embed an improved and extended IT and phone infrastructure within the charity for the long term and was able to secure an infrastructure funding grant.  By February 2021, the larger team of staff and volunteers were in place and needed to be able to work remotely, and in small ‘bubbles’, to meet their Service Users’ needs.  The charity has remained open throughout the pandemic and services were accessed 9,733 times during FY20-21 by vulnerable people.

THE SOLUTION

As a charity, an overriding consideration in all decisions is cost. We sought to provide The Hope Hub with the best functionality and value possible. We recommended that they move to a ‘Microsoft ecosystem’. In this way they could take advantage of the free and subsidised licences that Microsoft offer charities.

We profiled all their users, from full and part-time staff, to volunteers and trustees to ensure that all their needs and data access requirements would be met.

We upgraded all their PCs to Windows 10 Professional, introduced Microsoft 365 and Teams phone system. We migrated their data to SharePoint, introduced new security measures to safeguard data and ensure GDPR compliance and provided training material and support for users.

THE BENEFITS