If you decide at any time that you no longer wish to be contacted by us, please notify us by email at the following address [email protected] (Though please remember that this could prevent us from continuing to supply our Products and Services to you and/or affect the quality of Services that you have bought.)
The Sites have links to other websites and Products and Services. These may direct you to third party websites or information services. Third party websites should have their own privacy policies and we recommend that you read such policies to find out how your personal details are protected. We are not responsible for the content or the privacy policies of these third-party websites.
- Information we Collect
1.1 We may collect personal data about you, which may consist of your contact details such as your name, or e-mail address, or other information about you, such as your computer’s IP address.
1.3 We may use the information we collect from you for the following purposes:
(a) to fulfil orders, you have made for any Products and Services;
(b) to conduct market research and analysis;
(c) to develop the style of the Sites;
(d) to verify your identity (for example when you return to the Sites);
(e) to personalise your visits to the Sites to improve the services provided to you;
(f) to inform you about the latest changes to the Sites or Products, Services or promotional offers that you might find interesting;
(g) to deal with, and respond to you about a comment you have submitted for or on our message boards, blogs and other such user generated content facilities;
(h) to enable you to share our content with others;
(i) to communicate with you;
(j) to inform you if you have been successful in competitions or promotions;
(k) to compile customer reviews; and
(l) to carry out statistical, technical and logistical analysis.
1.4 You will not receive unsolicited marketing mail from us or third parties unless you have agreed to this. However, we may email you occasionally with information about changes to the Sites or Products and Services.
1.5 If you choose to unsubscribe from email contact, it may take a few days to remove your details from our records. This may mean you will receive an email before your details have been updated.
1.6 If we contact you via e-mail or SMS we will give you the opportunity to decline to receive future e-mail and SMS messages from us.
- With whom do we Share the Information we Collect?
2.1 We will not sell, trade or rent or make available your personal data to others unless you have given us your permission to do so.
If you give us additional permission then you may be contacted by our advertisers, partners, affiliates or other third parties with offers relating to their Products, offers, Services or promotions. If you subsequently decide you no longer wish to be contacted by our advertisers, partners, affiliates or other third parties, or no longer want us to pass your information to third parties, please email us at the following address: [email protected]
2.2 We compile anonymous records of user trends which we may make use of ourselves or pass to our associated companies or to unconnected parties.
2.3 We may disclose details to other businesses either to provide Products & Services that you have purchased or to demonstrate anonymous analytical data to advertisers and other business partners.
2.4 We may forward your personal data to the Police, or another regulatory body, or government authority if we are asked to do so, or wish to do so in order to comply with the law, or in relation to the investigation of suspected illegal activities, or in relation to any suspected misuse by you of our Sites. Where it is lawful and necessary, we may also monitor e-mails, you send and receive.
- Data Security
3.1 We have adopted measures to ensure that customers’ and users’ personal data is not misused, accidentally destroyed, lost or altered. Data is retained only as long as it is required. For Service customers case data is retained to enable analysis of service trends. Where information is transferred to a third party to provide you with a Product or Service, that third party will be required to keep your personal data secure.
3.2 We endeavour to prevent unauthorised disclosures of your personal data by other people, but we are not responsible for any unauthorised disclosures or other breaches of security, or for the actions of others if the information was passed to them with your authority, or with the authority of anybody other than us or our associated companies.
3.3 Please be aware that if you disclose information on chat areas, forums or other public services it may be possible for other people to use this information. We are not responsible for the disclosure of any information you post in this way.
- Transfer of Details Overseas
Given the global nature of the Internet, use of the Internet to collect and process personal data may involve the transmission of data internationally. Therefore, by browsing the Sites and/or communicating electronically with us, you acknowledge and agree that we may process your personal data overseas. However, we will endeavour to ensure that any third party to whom your personal data is transferred will take appropriate steps to safeguard your personal details.
- Updating Your Details
5.1 You can update the personal data we hold on you by e-mailing us at: [email protected]
- Service Data
Customers who purchase our support Services consent to us collecting the data we need to fulfil their service needs. This normally will include, IP addresses, MAC addresses, usage data, web browsing history, usernames and network traffic. If a customer asks us to monitor additional items we will do so. However if we are requested not to monitor certain activities it may impact our ability to provide the Service.
- Accessing Your Details
7.1 We will provide you with a summary of the personal data that we hold on you upon your written request. To make a request, you should email [email protected] and provide your full postal address and postcode.
7.2 You can also request that the personal data that we hold about you is removed from our system. However, this may mean that we can no longer provide you with the Products and Services that you wish to receive.
8.1 What is a “Cookie”?
“Cookies” are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to the Site, and to ascertain the most popular features of the Site. Cookies are not used by themselves to identify you.
8.2 Types of cookie & the information we collect
We use two types of cookies on the Sites:
Session Cookies are temporary cookies that are erased when you leave the Site. They allow you to carry information across pages of the Site without having to re-enter this information. Session cookies do not collect information from your computer.
Persistent Cookies are stored on the hard drive of your computer until they expire and how long for will depend on the expiry date of each specific cookie or until you delete them. They enable us to identify your computer when you visit this Site and to collect identifying information about you, such as web surfing behaviour or user preferences.
8.3 What use do we make of the information we collect?
We use the information we collect from you so that we can tailor content, advertisements and the presentation of the Site to match your preferences. We compile anonymous aggregated statistics using information provided by cookies to develop a clearer picture of which parts of the Sites are the most popular to its visitors.
8.4 Third Party Advertising Cookies
Some third-party advertisers also serve cookies via the Sites. These are used to serve advertisements on the Sites and track whether these advertisements are clicked on by users, to control how often you are shown a particular advertisement, to count the number of anonymous users of the Sites and to provide security within transactions. These cookies cannot be used to identify individuals, only for statistical purposes. We have no access to these cookies other than allowing them to be served.
8.5 Web Beacons
Some pages on the Sites may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
8.6 Disabling/Enabling Cookies
You have the ability to accept or decline cookies when you visit the Sites. However, you may not be able to use all the features of the Sites if cookies are disabled.