IT Support Services
We provide different service levels to meet your business’s unique IT Support needs
Bronze
We provide user support, monitoring and patching. Ideal for companies with in-house expertise, or operating on a budget.
Silver
We are your IT department and helpdesk. Ideal for companies that want their IT managed, and staff looked after whether they work remotely on on-site.
Gold
We are your IT Department with scheduled engineer on-site visits. Ideal for companies that want their IT managed and staff supported whether they work remotely or on-site.
Choose the IT Support Services best suited to your needs
Most of our clients opt for support on a ‘per user’ basis. This is frequently more cost-effective as users tend to have multiple devices, from laptops and tablets, to mobile phones.
If this doesn’t sound like you, ask us to quote for ‘per device’ support.
We want you to get the support that best meets your needs.
Want to learn more?
Bronze
IT Helpdesk, monitor and patch
Monitoring of Hardware, Virtual Infrastructure and Key Services- Operating System Patch Management
- 3rd Party Patch Monitoring
- Helpdesk with Unlimited Remote Support End User Access to Helpdesk
- Knowledge Base access
- Basic Hardware Monitoring
- Proactive resolution of detected issues on infrastructure and devices
- Standard Reporting on Infrastructure and Service Delivery
- Cloud Tenant Support for Office 365 or Google Workspace. Included when 10 users or more
- User management, adds, moves and changes
- New user equipment, Laptop, desktop, and mobile setup
- Virtual CIO Advice Line
Silver
We are your off-site IT department- All Bronze Services PLUS
- Patch Management for all monitored programs
- Application support for cloud or single server on-premise applications
- Storage, deployment, and collection of end user hardware
- Licence & Asset Reporting
- Managed Backup of cloud & on-premise infrastructure
- Managed Endpoint Detection and Response for all managed devices and Infrastructure
- Password Manager for all users on user-based support
- Scheduled Preventative Maintenance
- Key Application Maintenance
- IT infrastructure design and documentation
Gold
Your IT department with on-site visits- All Bronze & Silver Services PLUS
- Preferential Call-Outs & Priority Ticket Allocation
- Loan laptop whilst devices are being repaired or replaced
- On-site support for supported devices
- Hardware Warranty Management
Tell us how we can help you!
“What Our Clients Say”
★★★★★
“The Communications Solutions UK team are a pleasure to work with. It gives me peace of mind knowing they are on hand and willing to support us in any capacity they can. It really is almost as though they are a part of our team.”
★★★★★
“It is just a massive weight off our minds that we have a technology partner we can trust to have our best interests at heart.”
★★★★★
“Thank you for all your support today. You are amazing !!! and soooooo patient ! Highly recommend!”
Ask us for a quote!
Your Questions Answered
Find answers to frequently asked questions about our IT Support Services and choose the right plan for your business
What are the benefits of each IT Support Service level?
We offer three service levels, each tailored to meet your IT needs based on your in-house capabilities. The most suitable option for you will depend on your internal resources. All our service levels follow best practices. By adhering to our advice and guidelines, you should be able to achieve Cyber Essentials accreditation with ease.
Bronze: We monitor your infrastructure and suggest corrective actions. You can choose the next step.
Silver: We are your IT department. We manage and support your system, devices, and users remotely.
Gold: We are your IT department with scheduled on-site visits. You have priority access to our support team.
How do I determine which service support level is right for me?
Easy, you call us!
The first thing we will do is to talk to you about your in-house capabilities and what kind of support you are looking for. We will then run an IT Audit, analyse the results and report back to you on our findings. We will make recommendations. However, our objective is to enable you to make an informed decision about what is best for your business.
What is the minimum contract period for a Support contract?
The minimum support contract term is 12-months. We do not believe in locking clients into long contracts. We know that you will stay with us if you like the way we work and are happy with our services.
What are the help desk hours?
Our help desk hours are Monday to Friday, from 9:00 to 17:30, excluding UK Bank and Public holidays, when a special duty-engineer is on-call.
How do I contact support?
The best way to contact one of our experts is through our client portal or by email. This will create a ticket in our system for you. We will get back to you as soon as we can.
Can I upgrade My Service Level later?
Yes, you can upgrade your plan at any time to suit your growing business needs.
Get your FREE IT Audit
To give you confidence in our service, get to know us and how we work, contact us for your Free IT Audit.
The IT Audit
- Provides us with the information to assess the status of your systems.
- Identifies any vulnerabilities and potential concerns.
- Shows you how we manage your systems and report back.
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We want to hear about your challenges. Talk to us! Our consultants can audit your systems, plan changes, implement improvements and support your people.
Call us on 0118 920 9420
Email us [email protected]
