Expert IT Support You Can Rely On
To ensure that you can work without being let down by your IT, our systems proactively monitor, backup and alert us to potential problems in your network before they happen. We use leading industry tools to provide a ‘preventative’ rather than a ‘break-fix’ service. Business critical systems are just that, we always want to keep downtime to a minimum and work with you to keep your business up and running. Our maxim is ‘prevention is better than cure’!
– THE 3 MAIN BENEFITS –
24/7 IT Monitoring
Proactive and routine IT health
Fully Managed IT Services
– OUR APPROACH –
We offer a host of systems and support services. We can provide specific expertise to complement your in-house team or a complete outsource service. We demonstrate our commitment to you by reporting back on your IT health.
Our services include:
- Monitoring – We keep an eye on things for you. We flag issues as they arise and suggest possible courses of action. You control what happens next. You advise what action, if any, you want us to take.
- Proactive – We proactively monitor, patch and update your systems for you. We regularly report back to you on your IT health.
- Managed Services – We manage your IT for you. We are your IT department. We routinely report on your IT Health so that you know that your systems are in good shape.
– The 4 Stages to Support Deployment –
The purpose of the audit is to gather all system and hardware information for everything that is to be covered by the IT support contract. All your assets will be tagged and recorded on our systems. This may be achieved by a physical visit, via remote access, or agreed that if the provided information is deemed to be correct, that anything that falls outside of the provided information is not supported as part of the support contract.
Define any non-standard support requirements
Many of our customers have unique applications or hardware deployments that they would like covered under a single support agreement with CSUK. Where we do not have the in-house expertise, we try to meet our clients’ requirements by offering support through 3rd Party software or sub-contractors.
Initial patches and updates
After we have gathered all the information and to guarantee effective ongoing support, we need to ensure the estate is fit for purpose. CSUK will ensure that a plan is delivered to bring all the IT real-estate to the latest recommended software/patch versions and can be offered a clean bill of health for on-going support to be achievable.
Deployment of service monitoring tools
CSUK utilises industry leading software to manage our clients’ IT infrastructures. This means that from our operations centre we can receive live statuses, faults and alerts and action them, perhaps even before our customers are aware there is an issue. This may mean we set up outbound alerts from switches and other IT equipment to our service desk.