At Communications Solutions UK we’re happy to be judged by the company we keep. Our reputation stems from the clients with whom we work and our commitment to providing an on-going and first class service.
Below are a few sample testimonials from current clients:
“CSUK’s advice on user adoption and engagement has been key to the success of the project… We couldn’t have done it without you!” – Leigh Exton, Infrastructure Engineer, Sovereign Housing
"I would like to say thank you to Erika for being so helpful when I called up earlier today. A lot of call centres either have to transfer you somewhere else to get the answer you need or you are asked to call another number. My questions were all answered there and then clearly and concisely. I have never had to order supplies for our headsets before and I had no idea what I needed other than ‘a head set cushion’. Erika also organised for us to get our headset pieces in packs of 10 rather than 25 which made it cheaper, so thank you again!"
Woking Borough Council
"Once again thank you for your diligence and professional approach when helping with this matter, without a doubt your customer service could not be any better, something which is very hard to find in today's business environment."
"I appreciate you dealing with this so quickly. Excellent service is exceptionally hard to find nowadays and your company excels."
AIG Global Investment Group
"We are a large institutional asset manager in the City and have been very pleased with the GN9120. They were an instant success among our trading teams who would typically spend between 5 and 7 hours a day on the phone in a busy and noisy environment. The GN9120 has been very robust and reliable unit given the 'tantrums' that can develop in this field and GN Netcom and Communication Solutions UK have provided the kind of after sales support that we as a financial organisation require from our vendors. A very good product indeed."
Julian Maizels - Regional Information Technology Officer
"Many thanks Sue for the great customer service I’ve received from both yourself and Julie. I’ll certainly recommend your company to fellow business owners."
County Fire and Rescue Service
"We have found the GN9120 indispensable to our receptionists. Answering the telephone is just a small part of their job, they have many other duties including greeting visitors and sorting mail. The GN9120 gives them the mobility that they need to perform these other tasks."
David Elwell - Communications Officer Essex
"I would like to thank you for the very quick service and help I received on the telephone today. I telephoned enquiring about Krusell covers for my phone. I was very pleased with the immediate response to my enquiry and subsequent help with taking my order." - Knud
"Thank you! It’s nice working with such an efficient supplier." - Don Engelhart
"I just wanted to let you how things were going with the headset you recommended. I have been using it for the last 5 days and it is perfect. Very lightweight and the ear piece is nice and small. It is exactly what I was looking for. Thank you very much for your help, it is much appreciated." - Miss N, dispatcher, working in a Police Force Control Room
"Je ne sais comment vous remercier pour votre gentillesse et votre réactivité. Merci merci merci :o))"
Natacha, Chef de projet informatique, Banque Française
Travaillant dans un environnement avec plusieurs centre d’appels dans lesquels les agents sont de très nombreuses heures au telephone nous avons dû chercher comment améliorer le confort du personnel. Cette recherche s’est faite sur deux axes principaux. Le premier était la protection acoustique des usagers le second laisser le libre choix du casque aux utilisateurs. La solution que nous avons mis en place est l’installation d’un Soundshield qui permet aux agents de venir se raccorder en VOIP sur notre applicatif avec le casque de leur choix et assure une protection acoustique.
Nous avons eu un support important de Soundshield afin de permettre l’utilisation de casques qui à l’origine ne sont pas dédiés à la téléphonie mais ont un confort apprécié des agents.
Depuis l’installation du système Soundshield les agents se plaignent moins de gène de type acouphène.
Bruno, Ingénieur Télécom et Réseau, Opérateur de satellites
You and your company have been and continue to be excellent providers of customer service.
Reasonable Adjustments Manager, Diversity, Highways England