IT Systems & Support
IT Systems & Support
Expert IT Support You Can Rely On
To ensure that you can work without being let down by your IT, our systems proactively monitor, backup and alert us to potential problems in your network before they happen. We use leading industry tools to provide a ‘preventative’ rather than a ‘break-fix’ service. Business critical systems are just that, we always want to keep downtime to a minimum and work with you to keep your business up and running.
We offer a whole host of IT Services – just pick and choose a package bespoke to your company needs:
A Service Designed for You
What makes our IT service unique is that it is tailor-made for you. You decide how much, or how little support you need. We review your infrastructure with you and agree the most appropriate level of service for your business.
Arrange a Free IT Audit
Contact us to discuss your needs further by calling 0118 920 9420 to speak to one of our specialists.
How our IT Support Service Works
You choose what is the most appropriate level of support for your devices from our three support options. You can ‘Mix and Match’ to create your own unique contract. The options are:
- IT Monitoring – We keep an eye on things for you. Where issues arise, we flag them and suggest possible courses of action. You advise what action, if any, you want us to take.
- Proactive – We not only monitor, but actively patch and update your systems for you. We also report to you on a routine basis on your IT health.
- Managed IT Services – We manage everything for you. We routinely report to you so that you know what we are doing. We are your trusted partners and IT department!
Find Out More About What Is Included
We conduct a remote survey to check on your environment’s current health and uncover any hidden issues
The entire IT infrastructure is brought up to a fully supportable standard
A low footprint monitoring tool is installed on compatible devices, and alerts are set on all others when possible
Choose what type of reports you would like to see and how often
we are On-IT!
There are 4 Stages to Support Deployment
The purpose of the audit is to gather all system and hardware information for everything that is to be covered by the IT support contract. All your assets will be tagged and recorded on our systems. This may be achieved by a physical visit, via remote access, or agreed that if the provided information is deemed to be correct, that anything that falls outside of the provided information is not supported as part of the support contract.
Define any non-standard support requirements
Many of our customers have unique applications or hardware deployments that they would like covered under a single support agreement with CSUK. Where we do not have the in-house expertise, we try to meet our clients’ requirements by offering support through 3rd Party software or sub-contractors.
Initial patches and updates
After we have gathered all the information and to guarantee effective ongoing support, we need to ensure the estate is fit for purpose. CSUK will ensure that a plan is delivered to bring all the IT real-estate to the latest recommended software/patch versions and can be offered a clean bill of health for on-going support to be achievable.
Deployment of service monitoring tools
CSUK utilises industry leading software to manage our clients’ IT infrastructures. This means that from our operations centre we can receive live statuses, faults and alerts and action them, perhaps even before our customers are aware there is an issue. This may mean we set up outbound alerts from switches and other IT equipment to our service desk.
The day to day running of the business has been transformed. When we trialled Office 365, our engineers offered to pay for it personally if we had chosen not to have it! They liked accessing their diaries, emails, and files from anywhere at any time from not only their work laptops, but iPhones and even their home computers too – this helped with the smooth running of the business and helped them manage their own time and customers more efficiently.
Our new IT and hosted phone systems are by far quicker, smoother and more reliable than they were
previously. Far less frustration and downtime meaning increased productivity.
lrm researched the market literally top to bottom to find a suitable telecommunications partner to handhold us through a massive voice and data rationalisation and implementation project. Communications Solutions UK has very effectively delivered a market-leading solution within budget. This has linked our London and Cape Town offices along with remote team members in the UK and France, transforming our communications. Communications Solutions UK delivered on all its promises in product sourcing, installation, implementation and training. The resulting high level of team engagement and positivity and the real business benefits have exceeded our expectations.
Before I discovered CSUK, I was reluctant to upgrade my communications because I thought it would be costly and complicated. In fact, the team at CSUK made the whole process simple. They organised my IT, email and phone communications providing competitively-priced, high quality systems that have made my life much easier. This in turn has improved my professional profile as my clients can see that I am now using enterprise level tools. It was all so simple, just like the Jabra Evolve 65 headset, that I now use with my PC softphone and mobile. The headset was easy to install and gives me greater clarity of sound, as well as mobility so that I can move around more freely when I am training.
We originally found Communications Solutions UK (CSUK) through WEConnect, a partner that we use for engaging with diverse suppliers. CSUK have been able to support us in a number of areas, both tactical and strategic. In this project, it was their expertise and abilities around the acoustic environment that have proven especially important to us.
CSUK identified problem areas in the building based on a scientific approach that involved measurement and calculation. With these findings, they designed a solution to achieve the right acoustic performance levels that met both our requirements and budget.
The cost savings that Communications Solutions UK have secured for our business have been important, but equally I value their friendly and helpful service. Over the years I have always been able to rely on a prompt response to my enquiries and working with their team is always a pleasant experience.
CSUK were able to offer us fantastic impartial advice about all the products. The expertise they offered us far outweighed the value that any of the other organisations we were looking at could give us.
You and your company have been, and continue to be, excellent providers of customer service.
I just wanted to let you how things were going with the headset you recommended. I have been using it for the last 5 days and it is perfect. Very lightweight and the ear piece is nice and small. It is exactly what I was looking for. Thank you very much for your help, it is much appreciated.