IT Support

IT Support

IT Support Reading

Expert IT Support You Can Rely On

We understand that IT systems are mission critical and that you are looking for a partner that you can trust and rely on. Here at Communications Solutions UK, our IT support team are on-hand whenever you need them. Our aim is to provide much more than a break-fix service. We monitor and report back on your systems, providing you with a full, ongoing IT health status.
All our services are designed to keep you informed. Starting with an IT Audit, we identify, track and monitor all the devices on your network. We report back to you on the status of licenses, patches, hardware, security, network usage and much more.

These are typical audit report headings:

  • Asset & Warranty Overview for Workstations & Servers
  • Asset Overview for Network Equipment & Printers
  • Installed Software List
  • Licence Key Inventory
  • Patch Install Status Per Device
  • Antivirus Assessment Status Per Device
  • Network Shares Status

Arrange a Free IT Audit

Or contact us to discuss your needs further by calling 0118 920 9420 to speak to one of our specialists

Contact us

A Flexible Proactive Service

We offer flexible, proactive, remote IT support. Our IT support service provides affordable, end-to-end support for your servers, networks, desktops, devices and of course, your people. You can choose the level of support that suits both you and your budget, to create a bespoke IT support contract.

Live system monitoring

We monitor your systems to get ahead of any issues.

Asset and warranty management

We help you regain control of your equipment to avoid any licencing surprises.

Optimal performance

We’ll monitor your network performance, servers and hardware, making sure they are performing optimally, providing statistics and advice to support your business growth.

Patch monitoring and management

We ensure that every part of your environment is maintained at industry leading standards.

Live support and advice

Our in-house engineers will troubleshoot issues quickly as they come up.

Managed data backups

We ensure your data is secure, running customised reports, analytics and show you how your system is functioning as well.

A Partner That You Can Trust

It is important to us that you have confidence in us, that you know what state your systems and devices are in and understand how we are supporting you.

We offer a range of support services. You choose how much, or how little, you need.

FIND OUT MORE ABOUT OUR SERVICE LEVELS

What can you expect if you choose to work with us?

We follow a proven process to identify and update all the devices on your network. This process starts with an IT Audit and results in us on-boarding you onto our support platform.

Find Out More About Support Deployment

We Partner With the Best

The day to day running of the business has been transformed. When we trialled Office 365, our engineers offered to pay for it personally if we had chosen not to have it! They liked accessing their diaries, emails, and files from anywhere at any time from not only their work laptops, but iPhones and even their home computers too – this helped with the smooth running of the business and helped them manage their own time and customers more efficiently.

Sara, Horizon Digital TV Sound & Vision

Our new IT and hosted phone systems are by far quicker, smoother and more reliable than they were
previously. Far less frustration and downtime meaning increased productivity.

Ian Richards, Signs Express Centre Manager

lrm researched the market literally top to bottom to find a suitable telecommunications partner to handhold us through a massive voice and data rationalisation and implementation project.  Communications Solutions UK has very effectively delivered a market-leading solution within budget. This has linked our London and Cape Town offices along with remote team members in the UK and France, transforming our communications. Communications Solutions UK delivered on all its promises in product sourcing, installation, implementation and training. The resulting high level of team engagement and positivity and the real business benefits have exceeded our expectations.

Henry, London Residential Management (lrm)

Before I discovered CSUK, I was reluctant to upgrade my communications because I thought it would be costly and complicated. In fact, the team at CSUK made the whole process simple. They organised my IT, email and phone communications providing competitively-priced, high quality systems that have made my life much easier. This in turn has improved my professional profile as my clients can see that I am now using enterprise level tools.  It was all so simple, just like the Jabra Evolve 65 headset, that I now use with my PC softphone and mobile.  The headset was easy to install and gives me greater clarity of sound, as well as mobility so that I can move around more freely when I am training.

Jackie, Digital Business Communication (DBC)

We originally found Communications Solutions UK (CSUK) through WEConnect, a partner that we use for engaging with diverse suppliers. CSUK have been able to support us in a number of areas, both tactical and strategic. In this project, it was their expertise and abilities around the acoustic environment that have proven especially important to us.

CSUK identified problem areas in the building based on a scientific approach that involved measurement and calculation. With these findings, they designed a solution to achieve the right acoustic performance levels that met both our requirements and budget.

Matt, Enterprise Rent-A-Car

The cost savings that Communications Solutions UK have secured for our business have been important, but equally I value their friendly and helpful service. Over the years I have always been able to rely on a prompt response to my enquiries and working with their team is always a pleasant experience.

Payal, Enterprise Rent-A-Car

CSUK were able to offer us fantastic impartial advice about all the products. The expertise they offered us far outweighed the value that any of the other organisations we were looking at could give us.

Leigh, Sovereign Housing

You and your company have been, and continue to be, excellent providers of customer service.

Reasonable Adjustments Manager, Highways England

I just wanted to let you how things were going with the headset you recommended. I have been using it for the last 5 days and it is perfect. Very lightweight and the ear piece is nice and small. It is exactly what I was looking for. Thank you very much for your help, it is much appreciated.

Miss N, Police Force Control Room Dispatcher